At USSC Sports, we stand behind the quality of our products and want to ensure you have a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return if your item meets the following conditions:
✔️ Unused and in original condition – Items must be unused, unwashed, and in their original packaging with all tags and accessories included.
✔️ Return request within 30 days – Returns must be initiated within 30 days of receiving your order.
✔️ Proof of purchase required – A receipt or order confirmation is necessary for all returns.
🔺 Non-Returnable Items:
- Custom or personalized products
- Clearance or final sale items
- Gift cards
- Used or damaged items (unless defective upon arrival)
2. How to Initiate a Return
To start a return, please follow these steps:
1️⃣ Contact Us – Email us at info@usscsports.com with your order number and reason for return.
2️⃣ Receive Return Instructions – We will provide you with a return authorization and shipping instructions.
3️⃣ Ship the Item – Send the item back using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
3. Refunds
Once we receive your return, we will inspect the item and process your refund within 30 business days:
✔️ Approved Returns – Refunds will be issued to your original payment method (credit card, PayPal, etc.). Processing times may vary depending on your bank.
❌ Rejected Returns – If the item does not meet our return conditions, we will notify you and return the item at your expense.
💰 Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
4. Exchanges
Need a different size or item? Contact us within 30 days of receiving your order, and we’ll be happy to process an exchange. If the item is out of stock, we will issue a refund or store credit.
5. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within [X] days with photos of the issue. We will offer a replacement, refund, or store credit at no additional cost to you.
6. Cancellations
You may cancel your order before it ships by contacting us at info@usscsports.com. Once an order has been processed, it cannot be canceled.
7. Contact Us
If you have any questions about our return and refund policy, reach out to us:
📧 Email: info@usscsports.com
📞 Phone: 800-2-STRIPE
800-278-7473
📍 Address: 1000 McFarland 400 Blvd
Alpharetta, GA 30004
Thank you for shopping with USSC Sports!